Email branding & custom from-address
Make booking emails feel like they're from your studio, not from Kowbi.
Every email Kowbi sends — confirmations, reminders, payment receipts, review requests — can be branded as your studio. This matters more than people think: customers trust emails from bookings@yourstudio.com way more than noreply@kowbi.io.
What's customizable
In Admin → Settings → Email Branding:
- Logo — shown at the top of every email
- Primary color — used for buttons and links
- From name — e.g. "Creative Yardaz" instead of "Kowbi"
- Reply-to address — where customer replies actually go
- Footer text — your address, social links, fine print
Custom from address (Pro + Business)
By default, emails come from noreply@kowbi.io with your studio name. On Pro and Business plans, you can send from anything@yourdomain.com.
To set this up:
- Admin → Settings → Email Branding → Custom From Address
- Enter the address you want to send from (e.g.
bookings@creativeyardaz.com) - Kowbi shows you 2 DNS records to add to your domain
- Add them at your registrar (Namecheap, Google Domains, Cloudflare, etc.)
- Click Verify — should turn green within 5 minutes
Once verified, all emails from your studio send from that address. Replies go to your inbox, not ours.
What if I don't have a custom domain?
You can still set a custom reply-to without owning a domain — just point it at your Gmail/Outlook. Emails will send from noreply@kowbi.io but replies route to you.
Previewing emails
Admin → Email Preview shows every email template with your branding applied. Use this before going live — easier to catch a typo in the preview than in a customer's inbox.
Common mistakes
- Logo too large — keep it under 200px wide so it doesn't blow out mobile inboxes
- No reply-to set — customer replies vanish into the void
- Forgetting to verify DNS — emails fall back to the default address until you click Verify