Help Center
Step-by-step guides for getting your studio up and running on Kowbi.
Getting Started
Getting started with Kowbi
A complete walkthrough — from account creation to taking your first paid booking.
Quick start — your first week on Kowbi
A 30-minute setup checklist that gets your studio live and accepting bookings.
Email branding & custom from-address
Make booking emails feel like they're from your studio, not from Kowbi.
Payments & Stripe
Connecting Stripe to accept payments
How to set up Stripe Connect so your studio can take deposits and balance payments.
Deposits & pricing
How Kowbi handles deposits, balance payments, and the 48-hour authorization flow.
Refunds & cancellations
How to refund customers, handle cancellations, and apply your cancellation policy.
Bookings & Rooms
Setting up rooms
How to configure your bookable rooms, hourly rates, and availability.
Booking rules & cancellation policy
Configure lead times, cancellation windows, and the studio rules customers must agree to.
Calendar sync (Google & iCal)
Block availability based on your existing calendar and push Kowbi bookings to Google Calendar.
Kiosk setup (self-check-in)
Turn a tablet at your studio door into a self-service check-in terminal.
Troubleshooting
Can't find what you need?
Email support@kowbi.io and we'll get back to you within one business day.