Kowbi

Help Center

Step-by-step guides for getting your studio up and running on Kowbi.

Getting Started

Quick start — your first week on Kowbi

A 30-minute setup checklist that gets your studio live and accepting bookings.

Email branding & custom from-address

Make booking emails feel like they're from your studio, not from Kowbi.

Payments & Stripe

Connecting Stripe to accept payments

How to set up Stripe Connect so your studio can take deposits and balance payments.

Deposits & pricing

How Kowbi handles deposits, balance payments, and the 48-hour authorization flow.

Refunds & cancellations

How to refund customers, handle cancellations, and apply your cancellation policy.

Bookings & Rooms

Setting up rooms

How to configure your bookable rooms, hourly rates, and availability.

Booking rules & cancellation policy

Configure lead times, cancellation windows, and the studio rules customers must agree to.

Calendar sync (Google & iCal)

Block availability based on your existing calendar and push Kowbi bookings to Google Calendar.

Kiosk setup (self-check-in)

Turn a tablet at your studio door into a self-service check-in terminal.

Troubleshooting

Troubleshooting payments

What to check when a card declines, a deposit fails, or a payout is delayed.

Can't find what you need?

Email support@kowbi.io and we'll get back to you within one business day.